Brand: Cisco · SKU: CON-L1NBD-C9200CXM · MPN: CON-L1NBD-C9200CXM · Category: Components
This product is a Cisco CX Success Tracks Level 1 Extended Service Agreement that provides 8 hours a day / 5 days a week support with Next Business Day (NBD) service response time, typically for Advance Hardware Replacement. It includes access to the CX Cloud for support, knowledge, insights, recommendations, "Ask the Experts" sessions, and 24x7 access to CX Centers for solution support. This service is generally associated with hardware like the Catalyst 9200 Series (e.g., for P/N: C9200CX-12P-2X2G-A or C9200CX-8UXG-2X-E models). The service description often specifies Phone Support, Consulting, New Releases Update, Online Training, Replacement, and Web Support.
| Model | Level 1 |
|---|---|
| Product Line | Cisco CX Success Tracks |
| Service Type | Extended service agreement |
| Provided Support | Phone Support, Consulting, New Releases Update, Online Training, Replacement, Web Support |
| Service Location | Shipment |
| Service Sub Type | Advance hardware replacement |
| Service Availability | 8 hours a day / 5 days a week |
| Service Response Time | Next Business Day (NBD) |
| Warranty | This is a service contract; the underlying hardware typically has a manufacturer warranty which this service extends or supplements. |
| Weight | 0 LBS |
| Dimensions | Not Available |
Cisco CX Success Tracks Level 1 is an extended service agreement providing 8x5 NBD support with advanced hardware replacement. It includes access to CX Cloud resources and support channels to maximize the value of Cisco assets and streamline issue resolution.
Yes, this Cisco CX Success Tracks Level 1 - Extended Service Agreement (8x5 NBD) (CON-L1NBD-C9200CXM) is 100% genuine Cisco hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This Cisco CX Success Tracks Level 1 - Extended Service Agreement (8x5 NBD) includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the CON-L1NBD-C9200CXM.