Frequently Asked Questions

You can reach us at (888) 787-4795 or support@servertechcentral.com to place an order.

We're proud to be recognized by top industry certifications, reflecting our commitment to quality and excellence.

Our products are backed by a warranty, and you may reach us for any sort of help before, during, and after the sale.

All certified refurbished products listed on ServerTechCentral come with a 90-day replacement policy.

ServerTechCentral will be responsible in case any damage or loss occurs during transit.

Yes, you can return a product within thirty (30) days of the purchase date for a full refund or exchange as long as it is in unused condition with all original tags and labels attached.

Yes, we do free ground shipping within 4-7 business days. However, charges will be applied for overnight shipping.

Customers are responsible for all return shipping charges. It is recommended to use a trackable method for returns.

Yes, we ship internationally using FedEx International. Customers are responsible for any customs and duties applicable to their orders.

No, we do not process or ship orders on major holidays or weekends.

You can pay through PayPal, Visa, or Mastercard.

Yes, we accept payments through PayPal.

Yes you can pay through bank transfer at ServerTechCentral.

Yes, you have to pay us upfront before we dispatch your order.

Generally, there are no additional fees associated with the accepted payment methods.

Yes, we use industry-standard encryption protocols to safeguard your payment details.

Once your payment is successfully processed, you will receive a confirmation email.

If you have not paid for your order yet, there is no need to contact us to cancel it. If you have already paid for an order and want to cancel it, please contact us as soon as possible.

For any queries, please contact us at (888) 787-4795 or via Email support@servertechcentral.com

With our 24/7 availability, we provide unwavering customer support. We provide technical assistance, tracking, and after-sales support.

Yes, we do provide after-sales support via email, phone, and live chat.

You can track your order from ServerTechCentral by using the tracking number. If you encounter any issues with the tracking number, wait a few days for all items to arrive.

Once an order is placed, it cannot be modified or canceled. Please ensure that all details are accurate before confirming your order.

In-stock items are usually dispatched within 1 to 4 business days if orders are placed before 2:00 p.m. PST.

'Out-of-stock' or 'call for price' items may not be on-hand and are typically arranged and dispatched in 4 to 7 business days.

Yes, orders with different delivery schedules can be processed through split shipping options. Extra shipping fees may apply.

Yes, centralized orders for multiple offices are possible, but essential security verifications and shipping fees may apply.

No, quoted prices do not include relevant sales taxes. Additional taxes, if applicable, will be charged to the customer.

If an ordered item is unavailable, a functionally equivalent item may be dispatched. If you prefer a precise product specification without substitutions, please consult our team regarding its availability.

No, not all products are Certified Refurbished. We offer a range of new and refurbished products. Please check the product listing for the specific condition of each item.

Warranty coverage may vary between new and refurbished products. New products may come with manufacturer warranties, while refurbished products typically have a 90-day replacement policy.

When purchasing a Certified Refurbished product, consider that it has undergone testing and inspection to ensure functionality and quality. Review the warranty details and return policy specific to refurbished items.

The product listing on ServerTechCentral website will specify the condition of each item. Look for labels such as New or Certified Refurbished in the product description.

Yes, users are responsible for any materials downloaded or acquired through the use of ServerTechCentral services. Customers bear complete responsibility for any damage to their computer system or data loss resulting from such activities.

Under no circumstances shall ServerTechCentral be held responsible for any direct, indirect, incidental, special, punitive, or consequential damages, whether resulting from the use, misuse, or inability.

Yes, some products come with a 1+ year manufacturer warranty, covering returns, replacements, and support.

Damages during transit should be reported within 2 working days of delivery, providing pictures as documentation. Valid claims will be processed upon receipt of the returned component(s), and customers should maintain the warranty card and a copy of the invoice for all warranty claims.

After receiving the return and inspecting the item, ServerTechCentral will process the return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.

To return an item, please email customer service support@servertechcentral.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the number, securely package the item with the proof of purchase and mail it to the provided address.

For defective or damaged products, customers should contact us to arrange a refund or exchange. A 25% restocking fee will be charged for all returns, and additional conditions may apply, leading to a 50% restocking fee.

Conditions such as missing or replaced components, receiving a product that works correctly, damaged or tampered packaging, and post-warranty RMA eligibility may lead to a 50% restocking fee.

International returns are accepted, but customers are responsible for all return shipping charges. Additionally, the same return policy conditions apply, including the thirty (30) days postmark period.

Order statuses typically include Processing, indicating that your order is being prepared, Shipped, indicating that it has been sent out, and Delivered, indicating successful receipt.

The Processing status means that your order is being prepared for shipment. If it remains in this status for an extended period, contact our customer service for further assistance.

The transition from Processing to Shipped typically takes 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

If your order shows as Delivered but you haven't received it, first check with neighbors or family members. If the issue persists, contact the carrier and our customer service for assistance.

If your tracking number isn't working, it's possible that one of your packages has been separated. Wait for a few days for all items to arrive, and if issues persist, inform our shipping department.

Yes, ServerTechCentral does ship to APO and FPO addresses. However, delivery times for these orders can range from 5 to 10 working days due to limitations.

ServerTechCentral offers various shipping options, including Quick Arrival, Speedy 3-Day Transit, Faster 2-Day Option, Next-Day Standard, Priority Next-Day, Global Deliveries, Military Addresses (APO/FPO), Canadian and Puerto Rican Orders, and Weekend Arrival. Cut-off times range from 2 p.m. to 12 p.m. PST.