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Frequently Asked Questions

Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our team.

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Frequently Asked Questions

How do I reach ServerTech Central to place an order?

Why do I trust ServerTech Central?

Are you offering a warranty on all products?

What warranty coverage does ServerTechCentral provide for refurbished products?

Who is responsible for product damage or loss during transit?

Is there any return & exchange policy?

What are shipping charges? Is it free?

Who is responsible for return shipping charges?

Does ServerTechCentral ship internationally?

Does ServerTechCentral process orders on weekends or holidays?

What is the payment and billing method?

Can I pay through PayPal?

Can I make a payment using a bank transfer?

Do I have to pay upfront for my order?

Are there any additional charges associated with specific payment methods?

Is my credit card information secure when making a payment at ServerTechCentral?

How do I know if my payment was successfully processed?

How to cancel an order before and after the payment?

Can I get help while using the products I ordered?

Do you have customer support?

Do you provide after-sales support?

How do I track my order?

Can I modify my order after it has been placed?

What is the typical dispatch time for in-stock items on ServerTechCentral.com?

What happens if the item I ordered is 'Out-of-stock marked as 'call for price'?

Is it possible to have orders with multiple products shipped at different times?

Can ServerTechCentral facilitate centralized order deliveries for multiple offices?

Are quoted prices inclusive of sales taxes?

What happens if the order item is unavailable?

Are all products at ServerTechCentral Certified Refurbished?

Can I expect the same warranty coverage for new and Refurbished products?

What should I consider when purchasing a certified refurbished product?

How do I identify the condition of a product on the ServerTechCentral website?

Is there any user responsibility mentioned in the warranty terms?

What limitations of liability should customers be aware of?

Do products sold by ServerTechCentral come with a manufacturer's warranty?

How should customers report damages that occurred during transit?

How long does it take to receive a refund after returning an item?

How can customers initiate a return?

Are there any exceptions to the return policy?

What conditions may result in a 50% restocking fee?

Are there any restrictions on international returns?

What do the different order statuses mean?

Why is my order stuck in processing status?

How long does it take for an order to move from processing to shipped?

My order shows as delivered, but I have not received it. What should I do?

What should I do if my tracking number is not working?

Can I ship to an APO or FPO address?

What are the shipping times and cut-off for different delivery options?

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