Last updated: [09-05-2025]

At ServerTechCentral, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our return and refund policy below to understand how we handle returns, refunds, and exchanges.

Returns Process

To return an item, please send an email to rma@servertechcentral.com to obtain a Return Merchandise Authorization (RMA) number. You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition that you received it.
A receipt or proof of purchase is required.

Mail your return to the following address:

ServerTechCentral

Attn: Returns

RMA #

6303 Gulfton St

Houston, Texas 77081

United States

Phone: (888) 787-4795

Email: support@servertechcentral.com

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. At least ten (10) days from the receipt of your item to process your return or exchange.

Approved returns will be refunded to your original payment method.
Shipping charges (if applicable) are non-refundable.
In the case of defective or incorrectly shipped items, we will provide a full refund, including shipping charges.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@servertechcentral.com.

Please Note:

A 25% restocking fee will be charged for all returns.

ServerTechCentral reserves the right to charge a 50% restocking fee if any of the following conditions apply:

Missing or Replaced Components: The components of the package are missing or have been replaced.
Defective/DOA items: If you receive a product that doesn’t work or is dead on arrival, we’ll send you a replacement at no extra cost. However, if we find that the item is working correctly, a 50% RMA (Return Merchandise Authorization) fee will be charged.
Post-Warranty RMA Eligibility: RMA claims after the warranty period may not be available to all customers. However, some customers may become eligible for RMA under specific circumstances, typically within 30 to 45 days.
Damaged or Tampered Packaging: The original packaging is damaged or tampered with.

The following factors may lead to a denial of replacement:

Mismatch with RMA Form: The item does not match what was listed in the RMA form.
Physical Damage or Tampering: The product has been tampered with or is physically damaged.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or sent in error.
We recommend using a trackable shipping service or purchasing shipping insurance.

Need Help?

For any questions regarding returns, refunds, or product warranties, please contact us:

Email: support@servertechcentral.com

Phone: +1 (888) 787-4795

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