Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS & REFUNDS
We are committed to delivering top-notch quality and value. If you are unsatisfied with your purchase, you can return the product for a full refund or exchange, provided it meets the following conditions:
The product must be unused, in its original condition and packaging
All original tags and labels must be intact
Used or customer-damaged products are not eligible for a refund
RETURN PROCESS
To initiate a return:
Complete the RMA form or email rma@servertechcentral.com to request a Return Merchandise Authorization (RMA) number.
After receiving the RMA number, securely package the item along with proof of purchase.
Ship the item to:
Server Tech Central
Attn: Returns, RMA #
45300 Industrial Place, Suite 16
Fremont, CA 94538
United States
Customers are responsible for return shipping costs.
Use a trackable shipping method to ensure the safe return of your package
Once the returned package is received and inspected, a refund will be processed to your original payment method within 10 business days, and a confirmation receipt will be emailed.
RETURN POLICY
All returns must:
Be postmarked within 30 days of the purchase date
include all original tags, labels, and packaging
Be in unused and original condition
REFUND POLICY
Refunds or exchanges are processed within 10 business days after the returned item is received and inspected. Customers will receive email notifications upon completion of the process
CANCELLATION POLICY
Orders cannot be canceled once they are processed or shipped. If you cancel before processing, a 15% cancellation fee will apply to cover restocking and refund charges
LATE OR MISSING REFUNDS
If you haven’t received your refund:
Check your bank account and transaction history
Contact your credit card provider and bank, as processing times may vary
Credit card companies can take up to 30 days to post refunds
If the refund is still not received, contact us for assistance
DELIVERY INFORMATION
Orders ship within 4-7 business days. If your order does not arrive within the estimated delivery window, please contact us at support@servertechcentral.com
Delays caused by incorrect shipping details or missed deliveries are excluded from this timeframe
TRACKING INFORMATION
Tracking numbers will be emailed to customers once available
ADDRESS ERRORS
If you entered the wrong shipping address, email us immediately. While we will try to assist, changes cannot be guaranteed after the order is processed or shipped. Incorrect shipping details are the customer’s responsibility
INVALID REASONS FOR RETURN / DENIAL OF REPLACEMENT
Change of mind: Once an order is placed, it cannot be returned for this reason. Please ensure you are confident in your purchase before completing the order
Found a lower price elsewhere: Price comparisons must be made before placing an order
Non-matching RMA details: Returned items must correspond to the RMA form
Tampered or damaged products: Items showing signs of physical damage or tampering are not eligible
EXCEPTIONS
For defective or damaged products:
Contact us for a refund or exchange
Restocking fees:
35% for most returns
50% under the following conditions:
Missing or replaced components
Post-warranty RMA eligibility
Items found functional after being reported defective
Damaged or tampered packaging
For questions or further assistance, contact us:
Phone: (888) 787-4795
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