Brand: Cisco · SKU: CON-SNTP · MPN: CON-SNTP · Category: Licenses & Maintenance
Cisco Smart Net Total Care (CON-SNTP) is a comprehensive technical support service designed to help resolve network issues quickly and efficiently. It provides 24x7 access to the Cisco Technical Assistance Center (TAC), which is staffed by experts in Cisco networking technology. A key feature of this service level is the 24x7x4 hardware replacement, which guarantees that Cisco will provide a replacement part within four hours of determining that a hardware failure has occurred, available 24 hours a day, 7 days a week, including holidays. Additionally, the service provides ongoing software updates and upgrades for licensed Cisco operating system software, ensuring that your network remains secure and performs at its peak. The service also includes smart capabilities through the Cisco Smart Net Total Care portal, which offers actionable business intelligence and automated reports regarding your network inventory and service contract status.
| Portal Access | Smart Net Total Care Portal |
|---|---|
| Response Time | 4 Hour Advance Hardware Replacement |
| Service Level | 24x7x4 |
| Service Location | On-site Delivery (Service Depot) |
| Software Updates | OS Software Maintenance and Upgrades |
| Technical Support | 24x7 Cisco TAC Access |
| Warranty | Extended Service Agreement (1 to 5 Year Options) |
| Weight | 0 lb |
| Dimensions | N/A |
Premium 24x7x4 support service providing rapid hardware replacement and expert technical assistance for Cisco infrastructure.
Yes, this Cisco Smart Net Total Care 24x7x4 Service (CON-SNTP) is 100% genuine Cisco hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This Cisco Smart Net Total Care 24x7x4 Service includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the CON-SNTP.