Brand: Cisco · SKU: CON-ECMU-CCX10UGK · MPN: CON-ECMU-CCX10UGK · Category: Licenses & Maintenance
This appears to be a Cisco SmartNet Total Care (or similar Software Support Service - SWSS) contract part number, likely for an upgrade associated with CCX products (e.g., Cisco Contact Center Express or Cisco Collaboration eXperience). Based on similar SKUs (like CON-ECMU-CCX10LIC or CON-ECMU-CC11APLC), this service typically provides entitlement to software maintenance, minor and major release updates for Cisco software applications. It includes 24x7 access to the Cisco Technical Assistance Center (TAC) for faster resolution and visibility into case status. The 'UGK' suffix might denote a specific tier or package, possibly related to an upgrade or specific quantity/duration, but exact details for this specific SKU are not directly found.
| Service Type | SmartNet/SWSS Upgrade |
|---|---|
| Product Family | CCX |
| Coverage Included | Software Maintenance and Updates |
| Software Version Implied | 10.0 (based on similar SKUs) |
| Warranty | Service Level Agreement (SLA) based, not a traditional product warranty. |
| Weight | Not Available |
| Dimensions | Not Available |
The CON-ECMU-CCX10UGK is a Cisco support service contract code, likely for upgrading the Software Support Service (SWSS) for a CCX platform to cover version 10.0 entitlements. This service ensures access to the latest software releases and 24/7 expert technical assistance from the Cisco TAC.
Yes, this Cisco Software Support Service (SWSS) Upgrade for CCX 10.0 (CON-ECMU-CCX10UGK) is 100% genuine Cisco hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This Cisco Software Support Service (SWSS) Upgrade for CCX 10.0 includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the CON-ECMU-CCX10UGK.