Brand: Hewlett Packard Enterprise (HPE) · SKU: HY4Z5E · MPN: HY4Z5E · Category: Components
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products. This Essential Service for the DL380 Gen10+ server is for a duration of 3 years and includes extended service agreement, on-site support, and parts & labor coverage. It provides access to expert technical resources with specialized knowledge, proactive monitoring, and quick issue resolution. Support is available 24 hours a day, 7 days a week, with an on-site response time target of 4 hours for severity 1 critical incidents, aiming for a 15-minute connection to a specialist or callback for severity 1 incidents. It includes access through multiple channels like telephone, real-time chat, automated incident logging, and HPE moderated forums, plus access to the HPE service portal for digital management and self-service tools.
| Model | Essential Service |
|---|---|
| Service Type | HPE Tech Care Service |
| Service Hours | 24 hours a day / 7 days a week (24x7) |
| Coverage Period | 3 years |
| Service Included | Extended service agreement, On-site, Parts and labor |
| Supported Product | HPE DL380 Gen10+ |
| Response Time (On-site) | 4 Hours |
| Manufacturer Product Line | HPE Tech Care |
| Warranty | Extended service agreement for 3 years, covering parts and labor. |
| Weight | Not Available |
| Dimensions | Not Available |
HPE 3-Year Tech Care Essential Service provides comprehensive operational support for the HPE DL380 Gen10+ server over three years. It focuses on proactive issue resolution, enabling IT teams to focus on business advancement rather than reactive maintenance, with 24x7 on-site coverage, parts replacement, and expert technical assistance.
Yes, this HPE 3-Year Tech Care Essential Service for DL380 Gen10+ SVC (HY4Z5E) is 100% genuine Hewlett Packard Enterprise (HPE) hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE 3-Year Tech Care Essential Service for DL380 Gen10+ SVC includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the HY4Z5E.