Brand: Hewlett Packard Enterprise (HPE) · SKU: Service Contract (Varies) · MPN: Varies by Agreement · Category: Components
HPE Foundation Care Service is a comprehensive support offering composed of hardware and software services designed to increase the availability of your IT infrastructure. It provides support from Hewlett Packard Enterprise (HPE) technical resources who work with your IT team to resolve hardware and software problems with HPE and selected third-party products. The service includes remote diagnosis, on-site hardware repair if necessary, and may include Basic Software Support and Collaborative Call Management for selected non-HPE software. For software products covered, HPE provides remote technical support and access to software updates and patches. The service is available in several levels, such as 24x7 with 4-hour onsite response, or Next Business Day (NBD) service with response during standard business hours (9x5). Options may include Defective Media Retention (DMR) or Comprehensive Defective Material Retention (CDMR).
| Service Type | Comprehensive Hardware and Software Support |
|---|---|
| Hardware Support | Remote diagnosis and Onsite repair |
| Software Support | Remote technical support, access to updates/patches |
| Supported Products | HPE hardware (servers, storage, networking) and selected third-party software |
| Service Levels Available | Foundation Care 24x7, Foundation Care Next Business Day (NBD), Foundation Care Call-to-Repair (CTR) |
| Warranty | This is a service agreement, not a product warranty. It extends and enhances support beyond standard product warranties. |
| Weight | N/A |
| Dimensions | N/A |
HPE Foundation Care services are designed to simplify the support experience, reduce complexity, and minimize downtime for IT infrastructure. Customers can choose from various service levels to align with their budget and availability commitments, ranging from 24x7 coverage with 4-hour onsite response to Next Business Day service during standard hours. It covers hardware issues with on-site repair and software issues with remote support and access to updates.
Yes, this HPE Foundation Care (Service Contract (Varies)) is 100% genuine Hewlett Packard Enterprise (HPE) hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE Foundation Care includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the Service Contract (Varies).