Brand: HPE · SKU: PROACTIVE CARE NBD · MPN: Varies by specific service SKU · Category: Components
HPE Proactive Care Next Business Day Service is an extended service agreement that includes parts and labor for 5 years, on-site support with a Next Business Day (NBD) response time during 9x5 availability (Monday-Friday). It offers integrated proactive and reactive services designed to improve the stability and operation of a converged infrastructure, covering servers, operating systems, hypervisors, storage, SANs, and networks. Services include technical support via remote diagnosis (5 years), product info support (web knowledge base access for 5 years), new releases updates (5 years), and enhanced phone consulting with a 2-hour response time 24x7. Proactive elements include firmware release and software patching analysis/recommendations, regular Proactive Scan of covered products, and regular incident reporting.
| Coverage | Parts and Labor |
|---|---|
| Availability | 9x5 (Monday-Friday) |
| Service Type | Extended service agreement |
| On-Site Support | Yes |
| Service Duration | 5 years |
| Response Time (On-Site) | NBD (Next Business Day) |
| Technical Support (Remote) | 24x7, 2h response |
| Warranty | This is an extended service agreement for a specified duration (e.g., 5 years). The actual hardware warranty terms are governed by the applicable HPE terms and conditions of service provided at the time of purchase. |
| Weight | Not Applicable |
| Dimensions | Not Applicable |
HPE Proactive Care Next Business Day Service provides an integrated set of proactive and reactive services for converged infrastructure, aiming to improve stability and operation. Key features include NBD on-site hardware repair response during business hours and continuous technical support.
Yes, this HPE Proactive Care Next Business Day Service (PROACTIVE CARE NBD) is 100% genuine HPE hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE Proactive Care Next Business Day Service includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the PROACTIVE CARE NBD.