Brand: HPE (Hewlett Packard Enterprise) · SKU: HU4D5A5 · MPN: HU4D5A5 · Category: Components
HPE Datacenter Care Add-On Essential Service is a comprehensive, personalized support solution designed to supplement existing data center support. It provides a modular approach to optimizing IT environments, offering both proactive and reactive service levels. This specific service typically includes 24x7 technical support, phone consulting, and a 4-hour on-site response time for hardware issues where applicable. It is designed to scale with data centers of any size, offering a single point of contact for HPE and selected multivendor products. The service package commonly covers a 5-year period and includes software updates, remote diagnosis, and expert guidance to minimize downtime and enhance security and operational efficiency.
| Licensing | Per Socket / Per Processor (Variant Dependent) |
|---|---|
| Support Type | Technical Support / Extended Service Agreement |
| Response Time | 4-Hour On-site / 15-Minute Phone (Severity 1) |
| Service Duration | 5 Years |
| Service Includes | Phone Consulting, Remote Diagnosis, Parts and Labor, New Releases Update |
| Service Availability | 24x7 (24 hours a day, 7 days a week) |
| Warranty | 5 Year Service Agreement |
| Weight | Not Applicable |
| Dimensions | Not Applicable |
HPE Datacenter Care service is a support solution tailored to meet specific data center requirements. It provides a holistic approach to managing IT environments from edge-to-cloud. The Add-On Essential Service ensures that business-critical software (such as VMware vSphere) and hardware are maintained with high availability and expert intervention, allowing organizations to focus on business outcomes rather than infrastructure maintenance.
Yes, this HPE Datacenter Care Add-On Essential Service (HU4D5A5) is 100% genuine HPE (Hewlett Packard Enterprise) hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE Datacenter Care Add-On Essential Service includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the HU4D5A5.