Brand: HPE · SKU: HU4B4A3 · MPN: HU4B4A3 · Category: Components
HPE Pointnext Tech Care (HPE Tech Care) is an operational support experience for HPE hardware and software products, designed to help IT teams focus on moving the business forward proactively rather than just reactively. This specific offering includes Comprehensive Defective Material Retention (CDMR), which allows the customer to keep all data retentive components after replacement. The service provides multi-channel access to product-specific specialists, including telephone, moderated forums with defined response times, automated incident logging, and real-time chat. It includes service for HPE hardware and software, providing access to expert technical resources specialized in the hardware/software within the context of the specific workload. The CDMR feature requires the customer to inform the HPE support agent of the intention to keep the data retentive component before replacement and provide label information from the malfunctioning part to HPE.
| Coverage Period | 3 Year |
|---|---|
| Special Feature | Comprehensive Defective Material Retention (CDMR) |
| Included Support | Technical support - phone consulting, remote diagnosis, visual remote guidance, product info support (knowledge base access), new releases update |
| Service Location | On-site |
| Service Sub Type | Parts and labor |
| Service Availability | 9 hours a day / 5 days a week |
| Service Response Time | Next Business Day (NBD) for onsite parts and labor |
| Warranty | This is an extended service agreement/support contract for 3 years, not a standard product warranty. |
| Weight | N/A |
| Dimensions | N/A |
This is a 3-year HPE Pointnext Tech Care Basic Service agreement that includes Comprehensive Defective Material Retention (CDMR). It provides on-site support, parts, and labor coverage, available 9x5 with a Next Business Day response time for onsite issues. It also bundles various technical support features like phone consulting and remote guidance.
Yes, this HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - 3 Year (HU4B4A3) is 100% genuine HPE hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - 3 Year includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the HU4B4A3.