Brand: Hewlett Packard Enterprise · SKU: HU4A8A3 · MPN: HU4A8A3#ZSB · Category: Components
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention. This is an extended service agreement providing 3 years of on-site service, parts and labor coverage, 24x7 availability with a 4-hour response time. It includes technical support with phone consulting (15 min response for severity 1, 1-hour response for severity 2/3), remote diagnosis, visual remote guidance, knowledge base access, and new releases updates for 3 years. Comprehensive Defective Material Retention (CDMR) allows the customer to keep all data retentive components.
| Service Type | Extended service agreement |
|---|---|
| Coverage Period | 3 years |
| Special Feature | Comprehensive Defective Material Retention (CDMR) |
| Service Included | Parts and labor |
| Service Location | On-site |
| Service Availability | 24 hours a day / 7 days a week (24x7) |
| On-site Response Time | 4 hours |
| Warranty | 3 Years (as part of the service agreement) |
| Weight | Not Available |
| Dimensions | Not Available |
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products. It goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers reduce risk and improve efficiency. This Essential Service level includes 24x7 on-site coverage with a 4-hour response time and CDMR.
Yes, this HPE Tech Care Essential Service with Comprehensive Defective Material Retention (HU4A8A3) is 100% genuine Hewlett Packard Enterprise hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE Tech Care Essential Service with Comprehensive Defective Material Retention includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the HU4A8A3.