Brand: Hewlett Packard Enterprise · SKU: H81T5E · MPN: H81T5E · Category: Components
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). It helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. This service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product. It includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, serv
| Duration | 5 Years |
|---|---|
| Service Level | Essential |
| On-site Coverage | 24x7 with 4-hour response for critical hardware incidents |
| Remote Response (Severity 1) | 15-minute response (direct connect to specialist where available) |
| Warranty | 5 Years (Service Agreement) |
| Weight | Not Available |
| Dimensions | Not Available |
HPE 5 Year Tech Care Essential Service provides operational support for HPE hardware and software, enabling proactive focus by the IT team. It includes expert access, general technical guidance, and multiple support channels like phone, chat, and forums. The Essential level is characterized by 24x7 on-site coverage with a 4-hour hardware response time.
Yes, this HPE 5Y Tech Care Essential Service (H81T5E) is 100% genuine Hewlett Packard Enterprise hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This HPE 5Y Tech Care Essential Service includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the H81T5E.