Brand: Cisco Systems, Inc. · SKU: CCX-12-5E · MPN: CCX-12-5E · Category: Networking
Cisco Unified Contact Center Express (UCCX) is an on-premises customer interaction management platform designed for small to medium-sized businesses and enterprise branch offices. It provides a complete 'contact center in a box' solution, featuring high availability, security, and sophisticated call routing. The platform supports up to 400 agents and integrates inbound and outbound voice with digital channels like email, web chat, and social media. Key functionalities include a robust Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and the Cisco Finesse web-based agent desktop. It is designed for seamless integration with Cisco Unified Communications Manager (CUCM) and the broader Cisco collaboration ecosystem, offering detailed real-time and historical reporting and analytics to optimize workforce performance.
| Maximum Agents | 400 |
|---|---|
| Deployment Type | On-premises / Hosted |
| Operating System | Security-Enhanced Linux (SELinux) |
| Desktop Interface | Cisco Finesse |
| High Availability | Dual-server clusters |
| Supported Channels | Voice, Email, Web Chat, Social Media |
| Warranty | Typically covered via Cisco Smart Net Total Care (SNTC) or included in Collaboration Flex Plan subscriptions. |
| Weight | 0 |
| Dimensions | Not Available |
Cisco UCCX offers a secure and easy-to-deploy solution for midmarket organizations, streamlining customer interactions through intelligent routing and multichannel support. It enables businesses to provide a consistent customer experience by routing contacts to the most qualified agent based on predefined skills and real-time availability.
Yes, this Cisco Unified Contact Center Express (UCCX) (CCX-12-5E) is 100% genuine Cisco Systems, Inc. hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
This Cisco Unified Contact Center Express (UCCX) includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the CCX-12-5E.