Cisco Unified Contact Center Express (UCCX)
Brand: Cisco Systems, Inc. · SKU: CCX-12-5E · MPN: CCX-12-5E · Category: Networking
Cisco Unified Contact Center Express (UCCX) is a contact center solution designed for customer service teams, providing call routing, agent management, reporting, and customer interaction capabilities.
Specifications
| Maximum Agents | 400 |
|---|---|
| Deployment Type | On-premises / Hosted |
| Operating System | Security-Enhanced Linux (SELinux) |
| Desktop Interface | Cisco Finesse |
| High Availability | Dual-server clusters |
| Supported Channels | Voice, Email, Web Chat, Social Media |
| Warranty | 3-Year Warranty |
| Weight | 0 |
| Dimensions | Not Available |
Key Features
Cisco Unified Contact Center Express (UCCX) is a contact center platform designed to help organizations manage customer interactions and improve contact center operations. It integrates with compatible Cisco Unified Communications infrastructure to provide features for call handling, contact routing, agent management, reporting, and workflow automation. UCCX is commonly deployed by organizations that need a structured platform for managing inbound customer communications, supporting contact center agents, and monitoring service performance.
Frequently Asked Questions
Is this product genuine OEM?
Yes, this Cisco Unified Contact Center Express (UCCX) (CCX-12-5E) is 100% genuine Cisco Systems, Inc. hardware. All our products are verified by certified technicians and come with clean serial numbers ready for service contract registration.
What warranty is included?
This Cisco Unified Contact Center Express (UCCX) includes our standard 3-Year Warranty covering all manufacturing defects. We also offer advanced replacement options for minimal downtime.
How long does shipping take?
We offer free ground shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Can I return this product?
Yes, we have a 30-day return policy on all products. Restocking fees may apply for opened items. Please see our return policy for complete details.
Is the Cisco Unified Contact Center Express (UCCX) compatible with my system?
Please check the specifications tab for detailed compatibility information. Our technical team is available to assist with compatibility questions for the CCX-12-5E.
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